FAQ

Frequently asked questions

Pricing, languages, audio, online use, church worship — answered up front. Still curious? Try 30 minutes free.

About sotonis

What is sotonis?+

sotonis takes the microphone audio in your venue and puts real-time interpretation captions on the stage screen and on every guest's phone (scan a QR — no app). It is not a personal translation app or a video-call captioner; it is built for in-person events like church services, seminars, and conferences. Pick any two of 82 languages and it works both ways.

How is this different from Google Translate or Zoom captions?+

sotonis also puts captions on the stage screen — something phone-only apps and video-call captions can't do. Instead of everyone staring at their own phone, one screen up front reaches the back row and guests who don't use phones. Just connect a mic; guests only scan a QR.

Do guests need to install an app?+

No. Scanning the QR opens the captions right in the phone browser — no download, no sign-up. Each guest can pick text size and whether to see the translation, the original, or both.

Pricing

How much does live interpretation captioning cost?+

The free plan gives you 3 hours a month, up to 30 minutes a day, one-way. Per-event: $59 for 1 hour, $99 for 2 hours, $250 for a half-day (6h), $400 for 24 hours. For weekly use, subscriptions are cheaper — Basic $149/mo (12h), Plus $249/mo (25h), Premium $349/mo (39h), Enterprise $449/mo (55h), on an annual contract. Churches and nonprofits get 20% off. There is no charge based on audience size.

Is there an extra charge per language?+

No. All 82 languages are included, and adding a language doesn't raise the price. There's also no per-attendee fee.

Is there a discount for churches or nonprofits?+

Yes — churches and nonprofits get 20% off. It applies to weekly-use subscriptions, and the annual contract makes budgeting easy.

Is it cheaper than hiring an interpreter?+

Much cheaper. Human interpreters typically run hundreds to over a thousand dollars a day, per language direction. A sotonis all-day pass is $400, and it costs the same no matter how many people attend.

Languages & features

How many languages? Is it two-way?+

82 languages, and you pick two to run both ways. For example, a pastor preaches in Korean and English captions appear; an English speaker talks and Korean captions come back — in real time.

Can I listen to the interpretation through earphones?+

Yes, as an option. Guests who find captions hard can plug earphones into their own phone and hear the interpretation as audio. Captions remain the core, though — no receivers to hand out, collect, or charge, and everyone follows one stage screen.

Does it caption online meetings or video audio?+

Yes — it can caption audio playing on your laptop, such as a video-call speaker output or a screening. Those captions go to the stage screen and to the phones of people in that room. It is not a video-call integration that distributes captions to each remote participant, and sotonis is designed primarily for in-person events.

Can I pre-register names and technical terms?+

Yes. Upload materials like scripts, the program, or speaker bios, and the AI extracts names, organizations, and terms; after you review them, those exact spellings are applied to the captions — so event-specific names come out consistent.

How many guests can join?+

No limit. Even 1,000+ read on their own phones at no extra cost, with no devices to hand out.

Church & worship

Will the AI change Scripture or prayers on its own?+

No — approved texts are never re-translated by the AI. The Lord's Prayer, the Creed, and the benediction appear word-for-word in Worship Mode, and Scripture follows the wording your church registers, so the AI never invents the text.

Won't theological terms get mistranslated?+

Worship Mode speaks the church's language. Terms like justification, sanctification, and intercession stay consistent throughout, and denomination-specific wording is registered ahead of time — not re-guessed each time like a generic translator.

Second-generation members can't follow the first-generation pastor. Does this help?+

That's exactly why we built it. The pastor preaches in Korean and English captions appear on the screen and their phones; English testimony comes back in Korean for the elders. One service, no generation left behind by language.

Quality & operations

How good is the interpretation?+

It runs Google Gemini 3.5 through a real-time API — a translation-native model, so the translation keeps up before a sentence ends. Pre-registered terms and a rehearsal push event-specific accuracy higher. Like a human interpreter, it listens then speaks, so there's a natural few-second delay.

What equipment do I need?+

A laptop, your event mic (mixer or USB), and an HDMI screen. No IT background needed — we set it up together at a pre-event rehearsal, and there's a 5-minute how-to video.

What if the internet drops?+

Captions hold their last state and reconnect automatically. For large events we advise a dual setup — wired internet plus a phone hotspot.

Can I cancel or get a refund?+

If captions don't show on event day, you get a full refund. Single events are fully refundable any time before you start interpretation, with no contract. Subscriptions have a 3-month minimum and are fully refundable within 7 days if unused. Full details at sotonis.com/refund.

Still have a question?

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